Last Updated: July 2026
At Rolling Power (accessible via www.rollingpower.co.za), protecting your privacy and your personal information is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and purchase our new or refurbished power products.
By using our website, you agree to the collection and use of information in accordance with this policy, which is aligned with the South African Protection of Personal Information Act (POPIA).
1. Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our online store. This includes:
- Account & Checkout Data: Your name, shipping address, billing address, email address, and phone number when you register an account or purchase a product.
- Payment Information: All payments are processed through secure, third-party payment gateways (e.g., PayFast). Rolling Power does not store or have access to your full credit card or banking details.
- Communication Data: Information you provide when contacting our support team via email, contact forms, or live chat.
2. How We Use Your Information
We use the personal information we collect to fulfill our obligations to you, including:
- Processing, packing, and delivering your orders via our courier partners.
- Managing your customer account and providing customer support.
- Sending transactional emails (order confirmations, shipping updates, and invoices).
- Complying with legal and tax obligations in South Africa.
- If you explicitly opt-in, sending you promotional newsletters about new products or special deals.
3. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your shopping cart items, and analyze website traffic.
- Cookie Control Banner: When you visit www.rollingpower.co.za for the first time, a cookie consent banner will appear giving you the explicit option to Accept or Decline non-essential cookies.
- If you Accept: Cookies will be used to personalize content, serve relevant Google Ads, and analyze traffic using tools like Google Analytics.
- If you Decline: We will only deploy strictly necessary cookies required for the basic functionality of the website (such as keeping tracks of items in your shopping cart or maintaining your secure login session).
- You can also modify your browser settings to block or delete cookies at any time.
4. Data Sharing with Third Parties
We do not sell, rent, or trade your personal information. We only share essential information with trusted third parties to run our business, specifically:
- Delivery Partners: Sharing your name, address, and phone number with our couriers so they can deliver your power units.
- Payment Gateways: Sending transaction details to secure payment processors to handle checkout billing safely.
- Marketing/Analytics Services: Google Analytics (only if you accept cookies) to help us understand how users navigate our site.
5. Data Security & Storage
We implement rigorous administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or alteration. Your data is stored on secure servers, and sensitive information transmitted during checkout is protected using Secure Socket Layer (SSL) encryption.
6. Your POPIA Rights
Under South Africa’s POPIA legislation, you have the right to control your data. You have the right to:
- Request access to the personal data we hold about you.
- Request the correction or updating of any outdated or incorrect information.
- Request that we delete or destroy your personal data (subject to our legal obligations to retain records for tax and financial auditing purposes).
- Object to your data being used for direct marketing.
7. Contact Us / Information Officer
If you have any questions about this Privacy Policy, your rights under POPIA, or wish to update your information, please contact us at:
- Email: support@rollingpower.co.za
- Physical Address: 26 Walton Road, Carlswald, Midrand
- Phone: +27 11 069 6900